WaterSmart Web Portal

Your water usage data comes from your new smart water meter and your water utility account. All publicly available information, like weather data, is added by WaterSmart.

For residential accounts, your home is compared to other Milpitas households that have the same number of occupants and a similarly-sized yard. You can edit your Household profile to provide information about your household size, water-using appliances, landscaping and activities. Find the household profile link under the Take Action tab.

For commercial and multi-family accounts, your business’ water usage is compared to your accounts’ historical water usage.

Water use is presented in the number of gallons per day (GPD), per day because it’s typically the easiest unit for people to envision and provides the best metric for comparison. On your water bill, you will water consumption is shown in CCF (equal to 748 gallons).

Increases in water use can be linked to changes made around your household and new water-using habits. Did you perhaps increase the number of people in your household, install new appliances, or start irrigating more? You can update your household characteristics in your profile for a more accurate evaluation of your water use.

WaterSmart also offers high-use notifications and leak alerts to notify you when your water use seems high than normal, or if your water use seems abnormal and suspicious, which would point to a possible leak.

Often times, appliances that require a continuous flow of water or irrigation systems might be flagged as a leak. If this is the case with your property, open our Leak Resolution tool in your portal and make sure to note that a leak was not found, and that the water use is linked to a certain appliance, irrigation system, or one-time situation. This will dismiss the leak alert.

If this is not the case, use our Leak Detection tool to walk through your property and check potential sources. Common sources of leaks include plumbing fixtures that aren’t used frequently, such as toilets and sinks in second bathrooms or guest houses.

If you are still unable to find the source, we recommend reaching out to a plumber or professional to identify and fix the leak.